Privacy Policy

Welcome to Flat Clearance Kingston upon Thames. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services.

Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information: This includes your name, email address, phone number, and physical address.
Service Details: Information about the services you request, such as the type of items to be cleared, the location, and preferred schedule.
Payment Information: Your financial details are processed securely for billing purposes.
Usage Data: We collect data on how you interact with our website and services to enhance your experience.

How We Use Your Information

Your information is used in the following ways:

Service Delivery: To provide the clearance services you have requested.
Communication: To respond to your inquiries, provide service updates, and send important notifications.
Improvement: To analyze usage data and improve our services and website functionality.
Payment Processing: To handle transactions securely and efficiently.

Data Protection

We implement a variety of security measures to maintain the safety of your personal information:

Secure Storage: Your data is stored in secure databases with restricted access.
Encryption: Sensitive information is encrypted during transmission and storage.
Access Controls: Only authorized personnel have access to your personal information.
Regular Audits: We conduct regular security assessments to identify and address potential vulnerabilities.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

Essential Cookies: Necessary for the website to function correctly.
Performance Cookies: Collect information about how you use our website to help us improve its performance.
Functional Cookies: Allow the website to remember your preferences and settings.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business.
Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner.

Your Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal information under certain conditions.
Opt-Out: You can opt-out of receiving marketing communications from us at any time.

To exercise these rights, please contact us through the appropriate channels as outlined in our service communications.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete it from our records.

International Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that are different from those in your jurisdiction. We take steps to ensure that your data is handled securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Consent

By using our services, you consent to the terms of this Privacy Policy.

Effective Date

This Privacy Policy is effective as of January 1, 2024.